Recent Posts
- Breaking Up (with Clients) is Hard to Do
- Healing Customer Service (Part 2)
- "Healing" Customer Service (Part 1)
- "The Power of Federal Employee Engagement" - Not Just for Feds
- Employee Engagement Today (and Tomorrow)
- New Book Integrates Marketing, PR and Social Media
- New Workshop on Internal Branding and Internal Marketing
- Just in Time for Boss's Day: How to Be a Better Boss
- Help for Marketers Dealing with the "New Different"
- Interview with Sarah Perry on Innovative Approaches to Internal Communications
Relevant Links
- ASU Center for Services Leadership
- Authentic Organizations
- Bailey Work/Play: The Alchemy of Soulful Work
- Burns Blogs Attitude
- Creating Customer Evangelists
- Customers Rock!
- Dana's Blog
- Diva Marketing
- Fast Company Now
- Forum for People Performance Management and Measurement: Home
- Here We Are. Now What?
- HR Thoughts
- HRGuru: The Resource Behind Human Resources
- Incentive Intelligence
- MarketingProfs - Marketing Concepts and Strategies: Expert Articles and Commentaries
- Matt on Marketing
- Slacker Manager
- Talking IC (Internal Communications)
- The Brand Builder
- The Employee Engagement Network
- The Inside Voice
Great Reads
Chip R. Bell: Take Their Breath Away: How Imaginative Service Creates Devoted Customers
Jagdish N. Sheth: The Self-Destructive Habits of Good Companies: ...And How to Break Them
Katya Andresen: Robin Hood Marketing: Stealing Corporate Savvy to Sell Just Causes
Rajendra S. Sisodia: Firms of Endearment: How World-Class Companies Profit from Passion and Purpose
William J. McEwen: Married to the Brand: Why Consumers Bond with Some Brands for Life
Hal Rosenbluth: The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Archives
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My Book
Testimonials
- What They're Saying About The Book
"...a book that should be kept on the desk." William J. McEwen, PhD
"...one of the best books on internal marketing..." Professor Jagdish N. Sheth
"Chockfull of excellent examples from a host of companies..." Janelle M. Barlow
"A wealth of practical and sensible ideas..." Dr. Leonard L. Berry
For complete testimonial statements from these, and other distinguished readers, please visit my full page of What They're Saying About The Book.
