My father was a tailor who operated a small alterations and dry cleaning business. When I was little, I loved visiting him at the store to watch him work on a treadle sewing machine that was surrounded by rainbows of thread neatly stacked on shelves. Sometimes I would accompany him while he picked up and delivered his customers' dry cleaning.(Home delivery of services was the norm when I grew up, including doctors making house calls.)
Reflecting on my childhood, I learned a lot from my father amid the colored spools of thread and smells of dry cleaning solvent. I especially loved how customers loved my father. My father was not only a craftsman when it came to sewing, he was a master of relationship marketing. Whenever customers came into the store, my father would warmly greet them, inquire about their family, and then get into the specifics of their clothing alteration needs. He took as much care with the customers as he did with their clothes. And they kept coming back, while referring new customers to him.
The term “relationship marketing” didn’t exist back in the 1950’s-70’s when my father ran his tailor shop. It was just an intuitive way of how he did business. I was blessed to be his daughter and learn from him.
Happy Father’s Day, Dad! Thanks for a wonderful legacy.