Quality Service Marketing

My Blog Has Moved!

The Quality Service Marketing blog has a new look in a new home (located at http://www.qualityservicemarketing.com/blog/) where you'll find exciting new content + archived posts on how to create an engaged workplace and stronger brand.

Come on over to QSM's updated website (www.qualityservicemarketing.com) and check out my blog located on the toolbar between "What Can QSM Do for You" and "Marketing Toolbox."

For loyal and new readers:

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Special note: If you have this blog listed in your blogroll or other places on your blog and/or website, please use Quality Service Marketing blog's new url (http://www.qualityservicemarketing.com/blog/) to ensure the link works.

Thanks! I look forward to re-connecting with you at my blog's new location! 

August Blog Break

It's the time of year when I can take advantage of summer's slower blog traffic for a short break. I'll still be working next month on client projects and promoting the launch of my new book, Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits.

I'll be back with new content in September. Until then, enjoy the rest of the summer! 

Quality Service Marketing Joins the World Wide Web

I’m happy to introduce my new website! Until now I resisted the idea, using this blog in lieu of a separate website. So why now – especially given social media’s blending of internet marketing tools?

The decision to have my own website was necessitated by two key factors:

• the growth of my business – in the past several years since my book was published, I’ve been researched and contacted by more organizations interested in employee-customer care. While my blog contains a wealth of such content written over the past six years, prospects told me they preferred a site where they could get a quicker overview of my work.
• the growth of social media and my involvement in it (including my recent foray in Twitter) – here, again, I needed a better way to convey my brand to new network contacts.

Special thanks to Spectyr Media for designing and developing www.qualityservicemarketing.com. Yes, Spectyr Media’s principal is my son, Jason … and yes, I insisted on paying him for his professional services and web-hosting. Just don’t ask him about the extra pay he deserved for his patience in putting up with my technophobia!

Why I'm Celebrating This Week

Wow, this is my 5th blog anniversary and 300th post!

It’s been quite a journey, and I’ve learned much from researching and writing content devoted primarily to engaging employees and customers with internal marketing & communications (along with sharing some personal reflections along the way).

It’s also been quite an effort, and I mean that literally. While I consider myself a good writer, it’s a difficult and slow process for me. I’m also terrified of the blank page and sometimes suffer from writer’s block. Then there’s the emotional spectrum I experience ranging from sifting through an overload of ideas to pure panic at not having any relevant content to share.

Despite these writing challenges, the effort is well worth it given the support and feedback from you - my blog readers, fellow bloggers, and thought leaders. I also enjoy the pursuit of continued learning and development in my chosen field.

So stick around and join me for the ride as I continue to write about internal marketing & internal communication for employee engagement, employee satisfaction, leadership … and all things related to creating a workplace dedicated to employee and customer satisfaction.

If You're Going to San Diego, Be Sure to Join Us for a Marketing Wonk ...

I'm getting ready for my internal marketing session at the AMA Marketing Workshop in San Diego next week, and I can't wait!  Great place, great people, and an incredible learning & networking opportunity.

And we're kicking it off this Sunday, Oct. 22nd, with an informal Marketing Wonk social for marketers and bloggers, hosted by my friend and blog mentor, Toby Bloomberg.  This special "dutch-treat" networking event will be held Sunday evening (7:30 to 9:00 PM) at the Harbor's Edge Restaurant at the Sheraton San Diego Hotel & Marina on 1380 Harbor Island Dr.

This is an open invitation to San Diego area marketers and bloggers and any AMA workshop attendees traveling in on Sunday. It's a great way to meet & mingle with some fabulous folks.

Hope to see you there!